The process for moving in involves an initial consultation to understand your needs and preferences. We then arrange a tour of our community and discuss accommodation options. Once a decision is made, we assist with the paperwork and coordinate the move-in process to ensure a smooth transition.

We ask residents to sign a Tenancy Agreement. This agreement outlines the terms and conditions of the Residence, including the services provided, fees, and your rights and responsibilities as a resident. It ensures that both you and Living Water Retirement have a clear understanding of the arrangements. The agreement is on a month-to-month basis, which allows maximum flexibility for changing option and we only request thirty days’ notice if you wish to leave Living Water Retirement for any reason.

Yes, we understand that pets are an important part of many people's lives and can provide great comfort and companionship. We welcome small pets at Living Water Retirement. Residents are responsible for the care of their pets, which must have updated vaccinations and annual physical exams. Pet care by house staff can be administered for a fee. Cats must remain in individual suites; dogs must be leashed in common areas and taken outside to relieve themselves. Please ask for our pet policy.

Absolutely! We provide short-term stays for those recovering from illness or surgery, as well as trial stays for those considering a longer-term move. Our suites come fully equipped with telephone, cable television and Wi-Fi for your convenience and comfort.

No. According to the Smoke Free Ontario Act, smoking is prohibited inside our Residence and within 9 meters of any entrance or exit. Living Water Retirement will designate a safe smoking area.

The safety and security of our residents is our top priority. We have a comprehensive security system in place, including 24-hour surveillance, secure entry points, and emergency response systems. Our staff is trained to handle emergencies and provide immediate assistance. They are always available to you with the push of a button and would be pleased to check on you through the night if you have any concerns.

Our Director of Wellness will assess your changing health needs and provided that we can safely care for you, we have a comprehensive support system in place to ensure your needs are met. Our dedicated team are available 24/7 to provide personalized care and assistance. We offer tailored care plans that are regularly reviewed and adjusted to accommodate any changes in your health or personal preferences. We are committed to providing a safe, comfortable, and supportive environment for all our residents.

Visiting hours are anytime! We encourage family and friends to visit and have and various common areas where residents can spend time with their loved ones. We also organize family events and activities to foster a sense of community. Family and friends are welcome to join you for a meal, or they can book an overnight stay at either Living Water Resort or Living Stone Resort at a special discounted rate.